International Shipping to the United Kingdom
We deliver occasion wear, prom dresses and formal dresses to customers in the United Kingdom. Orders placed through our UK online store are dispatched from the United States.
Please allow 1–2 business days for order processing. Delivery times are calculated from the date your order is dispatched and are estimates in business days.
Orders valued at £500 or more require a signature on delivery.
| International Delivery & Shipping Rates | ||
|---|---|---|
| Orders of £199 or more | Free International Shipping | 3–10 Business Days |
| Rest of the World | £59.99 | 3–5 Business Days |
| International Delivery & Shipping Rates | ||
|---|---|---|
| Orders of £199 or more | Free International Shipping | 3–10 Business Days |
| Rest of the World | £59.99 | 3–5 Business Days |
Customs Duties, Import VAT & International Charges
As orders are dispatched from the United States, shipments to the United Kingdom may be subject to import VAT, customs duties and carrier handling charges, depending on the order and applicable regulations.
Any applicable charges collected at checkout will be displayed before you complete your purchase. If charges are not collected at checkout, the recipient may need to pay them before delivery.
International Returns
International orders are not eligible for return unless an item arrives damaged or the incorrect item is supplied. Please refer to our Returns Policy for the applicable procedures and details.
Delivery Assistance
If your order is delayed or you need assistance with international delivery, please contact our customer service team with your order number.
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Your Order Is Our Top Priority
We understand that every order represents your trust in us. Our priority is to provide a smooth and reliable shopping experience, from placing your order to delivery at your doorstep.
As an international online retailer, we work hard to process orders efficiently and keep you informed throughout the delivery process. Orders placed through our UK website are dispatched from the United States, and delivery times may vary depending on your destination and the shipping service selected.
Order Processing and Shipping
Please allow 1–2 business days for order processing before dispatch.
Most orders for R&M Richards, Dylan & Davids, and items from our closeout collection are generally processed and dispatched by the next business day. Some orders may require an additional 1–2 business days.
Please note:
- All delivery estimates are calculated in business days, Monday to Friday, excluding public holidays.
- Delivery times depend on the destination and selected shipping service.
- Deliveries to locations outside major metropolitan areas may take longer.
- International shipments may be subject to import VAT, customs duties and other charges.
- Orders valued at £500 or more require a signature on delivery.
As orders are dispatched from the United States, international transit and customs clearance may affect the final delivery date.
International Shipping
We offer international shipping to customers in the United Kingdom and other eligible destinations worldwide.
Free International Shipping: Orders of £199 or more qualify for free international shipping, subject to the applicable shipping terms.
For orders below the free-shipping threshold, delivery charges depend on the destination and shipping service selected. The applicable shipping cost will be displayed at checkout.
Customs Duties and Import Taxes
Orders dispatched internationally may be subject to import VAT, customs duties and carrier handling charges. These charges depend on the destination country's regulations and may be payable by the recipient if they have not been collected at checkout.
Taxes and duties paid directly to customs authorities or third parties are not refunded by us.
International Returns
International orders are not eligible for return unless the item arrives damaged or the incorrect item is supplied. Please contact our customer service team with your order number and details of the issue if you need assistance.
Order Delays and Verification
To help protect our customers and prevent fraudulent transactions, we use security checks to identify orders that may require additional verification.
If your order is selected for review, we may contact you to request further information before processing it. Please respond promptly to any verification request to help prevent unnecessary delays.
Orders awaiting verification may be held until the required information has been received and reviewed. This may affect the dispatch date and estimated delivery time.
If you have questions about a delayed order, please contact our customer service team and include your order number.
Overnight and Express Shipping
Express shipping options may be available for eligible orders and destinations. Available services, shipping charges and estimated delivery times will be displayed at checkout.
Please note that express shipping does not necessarily mean next-business-day delivery, particularly for orders dispatched from the United States to the United Kingdom. Processing time, carrier schedules, customs clearance and other circumstances may affect delivery.
Not all products or orders are eligible for express shipping. Some items may require additional processing time before dispatch.